MALPENSA 1 - PASSENGERS WITH REDUCED MOBILITY

Keywords: accessibility, passengers with reduced mobility, disabled, Sala Amica

EU REGULATION NO 1107/2006 CONCERNING THE RIGHTS OF DISABLED PERSONS AND PERSONS WITH REDUCED MOBILITY WHEN TRAVELLING BY AIR

In countries belonging to the European Union, beginning on 26 July 2008 airport services for the disabled and people with reduced mobility are provided under the responsibility of the Operating Company.

To ensure the best possible service, you are advised to inform the airline when booking at least 48 hours prior to your expected departure. The airline will notify the Operating Company, at least 36 hours in advance, of the request for special assistance.

The service is organized and provided in compliance with the EC Regulation No 1107/2006. The process also falls within the perimeter of SEA ISO 9001 certification (issued by the TÜV Italia certification organization); which guarantees the constant monitoring of service levels through its Quality Management System. Performance assessments are aimed at identifying ways to continuously improve our response to the specific requirements of ENAC (Italian Civil Aviation Authority) and the implicit expectations of airport users.

Reduced mobility passengers will find assisted access amenities in all airport areas. To this end, in 2010, SEA obtained major recognition from the certification body Dasa-Rägister SpA for the compliance of Milan's airports (Linate, Malpensa 1 and 2) with the D-1:2 equal opportunities standard which sets out the requisites a site must satisfy to be used by people with motor disabilities. (Certificate IA-0510-01).

For blind and visually impaired passengers, Braille keyboards have been installed in telephones and some elevators as well as preferential lanes using the LOGES system (yellow rubber strips with raised symbols to indicate direction, barriers and dangers), in collaboration with Cooperativa Sociale Servizi Integrati.

SALA AMICA SERVICES

• dedicated trained staff;
• seating (for passengers and accompanying persons);
• special bathrooms for people with disabilities (inside or close to the Sala Amica);
• full information: Service Charter, Charter of Passengers' Rights (also in Braille), Official Guide to Milan's Airports. 

When departing at the airport passengers requiring Sala Amica assistance should use the special phone points marked “SALA AMICA PICK UP POINT”. A member of the check-in staff will then help them to register; Alternatively, passengers can go directly to check-in and ask the staff to contact the Sala Amica. Staff will then accompany the passenger through the security and passport control until they board the aircraft. If boarding is by bus, a special wheelchair is provided to the aircraft door (WCHC) or aircraft seat (WCHS). Where special medical equipment is needed (stretcher/oxygen treatment and so on), the passenger should contact the airline which will ask for a flight fitness medical certificate. For such passengers boarding is by ambulance with specialised staff, after notifying the Airport Health Service.

A recognised assistance dog may travel with the passenger providing the airline, travel agent or tour operator are informed, subject to national regulations on the carriage of assistance dogs in the cabin, where such regulations exist.

On arrival, the passenger will be met onboard by staff and accompanied through passport control to baggage reclaim and on to whatever means of transport is chosen to reach the final destination.

THE PHONE POINTS MARKED “SALA AMICA PICK UP POINT” CAN BE FOUND AT:
Departures floor gate 11, arrivals floor gates 4 and 7, multistorey car park (P2), floor –1 At Milano Malpensa 1 the main Sala Amica is located on the second floor (check-in area), near gate 11. A further two rooms are found in the boarding areas inside the satellites.

AIRPORT PARKING (VIAMILANO PARKING)